Global Impak FAQ

Care Instructions

Printed Apparel (Direct-to-garment)

Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners, or dry-clean the items.

DTG-printed apparel can be tumble-dried on a low cycle, but hang dry works best.

When it comes to ironing, use cool iron inside-out. Do not iron the print.

 

Embroidered Apparel

Embroidered shirts also can be machine-washed cold and inside-out on a gentle cycle with a mild detergent and similar colors. You can use a small amount of chlorine bleach, but non-chlorine is the safer option. If you notice any color residue in water, rinse the garment in lukewarm water and then in cold several times, but try not to rub any stained embroidery. Embroidered clothing can also be dry-cleaned.

After washing, don't leave the clothing soaking, or lying in a pile while wet. Do not wring out the embroidered articles, but if you want to tumble-dry them, use a cool air setting.

If the garment needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn't wet embroidery before ironing or use a steam iron.

 

All-over Printed Apparel

All-over printed apparel can be machine-washed cold with like colors, but without bleach. You can tumble-dry the apparel on low heat. It can't be ironed or dry-cleaned.

 

All-over Printed Sweatshirts

The all-over printed sweatshirts have a slightly different fabric. So while they can be machine-washed cold with like colors without bleach and ironed on low heat, they can't be tumble-dried or dry-cleaned.

 

Sublimation Apparel and Towels

Sublimation apparel and towels can be washed at any temperature, but we suggest cold/warm water. We also recommend washing the items with like colors, as the polyester fabric tends to make colors run.

 

Bags

Backpacks need to be hand-washed, but after the wash they can be tumble-dried on low heat. The backpacks can't be bleached, ironed, or dry-cleaned.

All-over print beach, tote and drawstring bags can be machine-washed without bleach on cold cycle. After washing, they can be tumble-dried on low heat. They can't be ironed, or dry-cleaned.

Pillows

The pillowcase itself can be machine-washed without bleach on cold cycle, and they can be tumble-dried on low heat. They can't be ironed, or dry-cleaned. The pillow insert should only be hand washed.

 

Mugs

Our white mugs are microwave and dishwasher safe. Matte black magic mugs, however, should only be hand-washed, and you can't put them in a microwave. Note that they're also prone to scratches, so be extra careful.

 

Posters and Canvas

To ensure that your posters and canvas last for a long time, don’t keep them in direct sunlight or outdoors. They can be gently dusted with a soft, dry cloth or a feather duster.

 

Phone Cases

Remove your case from your phone. Add a little mild soap to water, and dampen a cloth or sponge with it. With the damp cloth, rub your case gently in circles. Let your case air dry at room temperature.



How should I wash my garments?

In order for you to prolong the life of your custom print, we suggest following the care instructions below:

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print. 

Sublimation apparel can b   e washed at any temperature setting without affecting quality. But we recommend washing with like colors, as the polyester fabric may make colors run. High temperatures during washing and drying may shrink the fabric.

We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options at an affordable price. The DTG ink in this process is different from the ink screen printers use. Keep in mind that the original manufacturer's care instructions don't take into consideration the DTG printing process.



Are Global Impak products eco-friendly?

We try to do our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.

We also aim to develop our product catalog with sustainable clothing in mind. Please check back for more offerings as we grow. 

Ink

All inks used are water-based and eco-friendly.

We use a special solution in the printing process, so don’t worry if you notice a slight new shirt scent or some discoloration.

It will disappear after the first wash.



Does Global Impak ship internationally?

Global Impak offers international shipping across the world! You can find a list of countries we don't ship to here.

If you don't offer live shipping rates (carrier-calculated rates) on your site, and instead charge flat rates, an order is sent out with the most affordable carrier available at that time.

For international orders, it's most likely going to be shipped out with the economy (5-10 days) or no rush (10-20 business days) method.

If you decide to not use these, or any other particular methods, you can edit your selection by going to your Stores → Edit → Shipping. Keep in mind that when you deselect a method, you'll have to deselect the flat rate option as well. As previously mentioned, the flat rate will always use the most affordable option available at that time, even if you have deselected it.

If your packages do get lost in transit and the shipping address was 100% correct, we've got your back! We'll ship out a new order with tracking, at our expense.

 

How are your orders packaged for shipment?

Because of the variety of products we fulfill, we package each item based on dimension requirements to ensure protection during shipment. Generally, posters are shipped in kraft tube boxes with plastic end caps. Canvases are usually shipped in corrugated boxes, ranging in dimensions of 12x18x2 to 28x38x6. Frames are first wrapped in tissue paper to protect them from scratches and are then wrapped in a layer of adhesive bubble wrap. Finally, they are wrapped in a thicker, more durable bubble wrap that will add extra protection during shipment.

 

Are the packaging materials recyclable?

The poly bags used in our packaging are recyclable, low-density polyethylene, FDA and USDA compliant.



Why am I being charged tax?

We are legally required to charge three different types of taxes:

  1. Sales tax on some orders going to the US

  2. VAT (value-added tax) on some orders going to the EU

  3. GST (goods and services tax) to all orders going to Australia.



How do I report a problem with my order?

To report a problem with your order, please click here.



How do I return my order?

View our [Return Policy]





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